At Endercloud, we use an automated billing system to manage invoices, renewals, suspensions, and service removals fairly and consistently for all customers. This page explains what happens throughout your service's billing cycle, when invoices are generated, when reminders are sent, and what happens if an invoice is not paid on time.
Invoice Generation
A renewal invoice is automatically generated 7 days before your service's renewal date. This gives you enough time to review your invoice and complete payment before your service is due for renewal.
Invoice Reminder
If your invoice has not yet been paid, an automatic reminder will be sent 3 days before the due date. We recommend paying your invoice as early as possible to avoid any interruption to your service.
Service Renewal
Once payment is successfully received before the due date, your service will continue without interruption. No additional action is required, and your next billing cycle will begin automatically.
Service Suspension
If an invoice remains unpaid after the due date, the associated service will be automatically suspended 1 day later. While suspended, your service will remain offline and inaccessible until the outstanding invoice has been paid.
Permanent Service Deletion
If a suspended service remains unpaid for 7 days after suspension, it will be permanently removed from our systems. This includes all service files, configurations, databases, backups stored with the service, and any other associated data. Once a service has been permanently deleted, it cannot be restored or recovered.
Pending Orders
Orders that remain in Pending status without successful payment for 7 days will be automatically cancelled. If you still wish to purchase the service after cancellation, you can simply place a new order.
Daily Billing Processing
Our billing system processes all services once every day at 12:00 AM (IST). During this daily process, it automatically generates renewal invoices, sends payment reminders, suspends overdue services, permanently removes eligible suspended services, cancels unpaid pending orders, and closes invoices that belong to permanently deleted services.
How the Billing Timeline Works
Your service follows a simple billing timeline. Seven days before your renewal date, a renewal invoice is automatically generated so you have plenty of time to make payment. If the invoice is still unpaid, you'll receive a reminder three days before the due date. Payment should be completed by the due date to ensure your service continues without interruption.
If payment is not received, your service will be automatically suspended one day after the due date. Suspension means the service is temporarily unavailable, but it can still be restored by paying the outstanding invoice.
If the invoice remains unpaid and the service stays suspended for 7 consecutive days, the service will be permanently deleted. At that point, all files, configurations, backups, and associated data will be removed from our systems and cannot be recovered.
Important Information
Please ensure your billing email address is correct so you receive invoices and payment reminders.
Not receiving an email does not change invoice due dates or prevent automatic suspension or deletion.
We strongly recommend keeping your own backups of important files and data.
Services that have been permanently deleted cannot be restored under any circumstances.
Need Help?
If you have any questions about your invoices, renewals, service suspension, or permanent service deletion, our support team is here to help.
Create a support ticket, and one of our team members will assist you as soon as possible.